Unfortunately, we do not offer free shipping at this time. We do, however, offer local pick up for customers near our Wake Forest location. We’re always happy to help you find the most convenient option for receiving your order.

Once your order you’ll receive a tracking number so you can follow your package from our shop to your door.

We work hard to complete and ship your orders as quickly as possible. Because each order is custom-made production times can vary with the size of your order.

Once your order is ready to ship, we use trusted carriers, such as UPS, FedEx, and USPS, depending on the destination and shipping speed needed.

NO- and that’s part of what makes genuine leather unique!

Our leather made from genuine animal hide so natural color, grain, texture, markings, and shade are expected.

Your patch may not look exactly like a sample photo or another patch you’ve seen.

These natural variations are not defects. They are part of the character and authenticity of genuine, leather, and no two pieces will be exactly alike.

Colors can vary slightly, depending on your computer, phone, tablet, monitor settings, lighting, and screen resolution. Because of this, the actual color of a hat, garment embroidery or printed design, they look slightly different in person than it appears on your screen.

We do our best to represent colors as accurately as possible, but slight variations are considered normal.

Because our hats and apparel are custom-made specifically for you, we do not accept returns or exchanges due to a change of mind, sizing, or preference after production has begun.

Please contact us as soon as possible. If your order arrives damaged, is missing an item, or is not what you ordered. Your satisfaction matters to us, and we’ll do our best to resolve the issue.

For damaged packages, please take photos of the packaging and damaged item in context us promptly so we can assist you.