Frequently Asked Questions

Yes! We offer complimentary standard shipping on all orders exceeding $100. A minimal shipping fee applies for orders below this threshold, calculated at checkout. Estimated delivery times vary based on location and shipping method.

Customer satisfaction is our top priority. If you experience any issues, please don’t hesitate to reach out to us at richie@nchatco.com. We are here to help!

Shipping times may take up to three weeks, depending on product availability. If you need an item sooner, please contact us prior to ordering to discuss ready to ship options. Images that are uploaded using nonstandard format can result in shipping delays and cancelled orders.

You can track your order through Shop, or once your order has shipped, you will receive a shipping confirmation from the carrier with tracking details included.

Due to our made to order process, personalized merchandise is not eligible for return or exchange. However, your satisfaction is our number one priority. We will gladly accept replacement orders for products damaged in transit, incorrect item was shipped, or any issues with craftsmanship or quality. We stand behind our products 100%! If there are any errors with your order, please reach out to us as soon as possible.

Real 100% genuine leather is a natural material made from real animal skin. Its surface structure will not be completely uniform and may include blemishes and imperfections.

Hat color choices are displayed as accurately as possible. We can not guarantee that your computer monitors display the same image of the product as it appears in our store.